Frequently Asked Questions (FAQ)
Frequently Asked Questions
1. What products do you sell?
We offer a wide range of quality refurbished and new products, including electronics, home & kitchen items, and other consumer goods.
2. Are your refurbished products tested?
Yes. All refurbished products are carefully inspected and tested before they are listed for sale.
3. Do you ship across the UK?
Yes, we provide shipping across the United Kingdom. Delivery times may vary depending on the destination.
4. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
5. What payment methods do you accept?
We accept secure payment methods supported by Shopify at checkout.
6. What is your return policy?
If you receive a damaged or incorrect item, please contact us as soon as possible. For complete details, please refer to our Refund Policy.
7. How can I contact customer support?
You can reach us through our Contact page or by using the contact details provided on our website.
8. Do you sell both new and refurbished products?
Yes. We offer both brand-new and professionally refurbished products, depending on availability.
9. Can I cancel or change my order?
If your order has not yet been dispatched, please contact us immediately. We will do our best to assist you.
10. Is shopping on Primex Pro secure?
Yes. Our store uses Shopify's secure checkout and industry-standard security measures to protect your information.